Shipping & Returns

Courses that are booked via the online system will receive a course confirmation via email/post. You are required to check, sign, and return this confirmation agreeing with the terms and conditions for our training courses. An invoice will be sent to you via email/post seperately as a request for payment, or receipted for bookings already paid. Course joining instructions will be sent several days before the course, via either email or post.

Items that are purchased through the online system will be dispatched by the most appropriate means. Most of the items we sell tend to be purchased during first aid courses, and are personally delivered to students during courses. Invoices and receipts are then generated through this system, and may be emailed, posted, or hand-delivered to the purchaser.

Please contact us first regarding any items that need to be returned under warranty claims so that we can advise on the best course of action to be taken.

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